General terms and conditions (GTC)

Terms of Service

1. Scope

For all orders via our online shop, the following terms and conditions apply.

2. Contracting party, conclusion of contract

The purchase contract is concluded with netHEAVEN GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

When the contract is concluded with us, depends on the payment method you have chosen:

Cash on delivery, invoice

We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.

Credit card
By submitting the order, you also transmit your credit card data to us at the same time. Once you have become a legitimate cardholder, we will ask your credit card company to initiate the payment transaction and accept your offer.

PayPal
In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Immediately
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment order. This is the contract with us.

Amazon Pay
In the ordering process you will be redirected to the website of the online provider Amazon before the end of the order process in our online shop. There you can choose the delivery address and payment method stored on Amazon and confirm the payment order to Amazon. Afterwards you will be redirected to our online shop, where you can complete the order process. After submitting the order, we will ask Amazon to initiate the payment transaction and thereby accept your offer.

3. Contract language, contract text storage
The language available for the contract is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. The text of the contract is no longer accessible via the Internet for security reasons.

4. Terms of delivery

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We only deliver in transit. Unfortunately, a self collection of the product is not possible.

We do not deliver to packing stations.

We deliver exclusively to customers with delivery address in the following countries:

Belgium, Denmark, Germany, Estonia, Finland, France, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Austria, Poland, Sweden, Switzerland, Slovakia, Hungary, United Kingdom

5. Payment

In our shop you can always use the following payment methods:

cash on delivery
You pay the purchase price directly to the deliverer. There are plus 2 Euro as costs.

Credit card
By submitting the order, you also transmit your credit card data to us at the same time.
Following your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.

PayPal
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

Immediately
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN / TAN procedure activated to participate in Sofort, have yourself legitimized and confirm the payment order to us. You’ll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.

Amazon Pay
In the ordering process you will be redirected to the website of the online provider Amazon before the end of the order process in our online shop. In order to be able to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method stored on Amazon, confirm the use of your data by Amazon and the payment order to us. Afterwards you will be redirected to our online shop, where you can complete the order process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction will be performed automatically by Amazon. You’ll get more information during the ordering process.

bill
You pay the invoice amount after receipt of the goods and the bill by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.

6. Retention of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

Unless otherwise expressly agreed otherwise, the statutory warranty rights apply.
The limitation period for claims for defects amounts to one year from delivery of the goods.
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

injury to life, body or health,
in case of intentional or grossly negligent breach of duty as well as malice,
in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, as far as agreed or
as far as the scope of the Product Liability Act is opened.
Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

9. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
with guarantee promise, as far as agreed, or
as far as the scope of the Product Liability Act is opened.
In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

10. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.