1. Who can purchase Crespine Gel? Where can I purchase Crespine Gel? How can I purchase Crespine Gel?

Crespine Gel can be ordered in the online shop of netHEAVEN GmbH (Inc.). However, a consultation in advance with a medical practitioner should be arranged and an application appointment should be made. Only a medical practitioner can assess whether Crespine Gel is the advisable therapy in any particular case.

Orders for Crespine Gel can be placed directly with netHEAVEN GmbH (Inc.) – medical supplies. The corporation is the exclusive distributor in Germany, Austria and several other countries. A full list of our distribution territories can be found in Section 14.

We can ensure good quality at fair prices with this direct distribution strategy.

There are several ordering possibilities available:

Medical practitioners, hospitals, clinics and patients can easily obtain supplies in our  online shop, by email (info@crespinegel.de) or via our telephone hotline:

DE: +49 (0) 6131 / 97 27 501
AT: +43 (0) 800 / 72 24 54

Orders can also be placed by telefax:
DE: +49 (0) 6131 / 809 101
AT: +43 (0) 662 / 23 45 20 201

Crespine Gel (+) is also obtainable in any pharmacy in Germany and Austria.

It is not possible to purchase the product directly from the manufacturer.

2. Why is it that pharmacies often claim, that Crespine Gel is not available?

Crespine Gel is currently not suppliable through the wholesale trade, for legal commercial reasons. Pharmacies need to order the product directly from us, netHEAVEN GmbH (Inc.) -medical supplies. The various pharmacy supply and ordering wholesale systems occasionally indicate that Crespine Gel is not available.

Crespine Gel can however be ordered at all times by pharmacies directly from us (netHEAVEN GmbH (Inc.)) by telephone, telefax or email.

3. Where can I obtain a Crespine Gel treatment?

We, netHEAVEN GmbH (Inc.) are progressively expanding our network of medical specialist, in order to address the demands for contact persons of patients. We will of course be glad to assist you in finding a medical specialist in your area upon request, whom we can recommend to contact for Crespine Gel treatment. Please complete the enquiry form. We will then respond with the required information.

Should you require initial information material, please ask for our patient brochure, which we can send you by postal mail.

4. What is the difference between ‘Crespine Gel’ and ‘Crespine Gel +’?

Both products are medical devices ‘Classification III’. Both are intended as a single injection into the affected joint, and manifest their effectivity via the special structure of the inherent hyaluronic acid.

‘Crespine Gel +’ contains a local anesthetic substance in addition to the inherent hyaluronic acid to make the injection more pleasant.

5. How frequently should Crespine Gel be injected?

The ‘Crespine Gel’ products are intended as single one-off injections. This means, that the patient only requires one treatment at a time.

The duration of the benefit of a single injection of Crespine Gel lasts for 6 months in most cases. Thereafter, a repeated treatment should be applied, or as soon as the joint-pain again becomes apparent.

Crespine Gel is not a cure for the condition but can slow down the progression and relieve the symptoms significantly, and thus delay any impending joint replacement operation for some further time.

Repeated treatments should be administered at regular intervals to obtain a durable painless effect.

6. What is so special about Crespine Gel?

The inherent hyaluronic acid in the Crespine Gel injection is particularly beneficial because of its special manufacturing process, as it is stable against bodily degeneration and provides a pain-relieving effect. In addition, the 100% German-made highly pure organic fermentation of the hyaluronic acid is particularly efficient, and is not of animal origin and thus especially tolerable for the human body systems.

The additive ‘prilocain’ to the hyaluronic acid content backs up the effect of the medical product by reducing discomfort during administration.

7. What joints are suitable for a Crespine Gel injection?

The officially certified application areas for Crespine Gel are the knee- and hip -joints.

Treatments may only be administered by qualified medical specialis (e.g. orthopedic surgeons, sports physicians, etc.).

8. Is one syringe sufficient for one joint?

A pack of Crespine Gel contains 2 ml of cross-linked hyaluronic acid. This volume has been shown to be sufficient for the treatment of one joint.
Because the Crespine Gel products are designed as single injection, only one application is necessary for a treatment cycle. This means that one pack of Crespine Gel is in most cases for the treatment of one joint and for providing joint-pain relief for 6 months, depending on the severity of the osteoarthritis.

The cross-linking of the hyaluronic acid in Crespine Gel renders the product stable against the natural degradation processes of the human body. This lends support to the duration of the joint-pain reducing effects. Only one injection per treatment cycle of Crespine Gel keeps the risk of an infection very low.

9. What patients are suited to an application of Crespine Gel?

The most beneficial effects are experienced by patients with slight or medium conditions of osteoarthritis, but even patients with a higher dgree of degeneration of the joint tissue are reported to have obtain joint-pain relief from the application of Crespine Gel.

Some patients have been putting off impending surgery and report experiencing recuperative sleep as a result of the reduction of joint-pain during passive rest.

10. What does Crespine Gel cost?

Please go to our online shop for a price list.

Those medical practitioners who are not yet aware of Crespine Gel, should get to know us by simply telephoning briefly with netHEAVEN GmbH (Inc.).
DE: +49 (0) 6131 / 97 27 501
AT: +43 (0) 800 / 72 24 54
or just send us an email message at: info@crespinegel.de

Please notice that cost of a medical consultation is in addition to the price of Crespine Gel.

11. Will the healthcare insurer indemnify for a Crespine Gel treatment?

In Germany most of the statutory healthcare insurers within the national healthcare system will not indemnify for treatments with Crespine Gel.

Private healthcare insurers will indemnify the cost of the treatment in many cases. It is recommendable to clarify this aspect in advance of the treatment.

Please check with your healthcare insurer / local authorities regarding reimbursement.

12. What are the consignment charges for the Crespine Gel products?

Shipment of the products within Germany are free of charge via ‘DHL Paket’. Normally, Crespine Gel will be delivered with 2-3 days. Within Germany, the products can be sent by ‘express postal mail’ (DHL Express). There is a contributory charge for the patient of EUR 5.95€ (incl. VAT).

Consignments to Austria, arrive at the destination after 2-4 working days as a rule. There is a contributory charge for the patient of EUR 5.95€ (incl. VAT) for consignments to Austria.

13. Does Crespine Gel require a prescription?

No prescription is required for purchasing the Crespine Gel products. The application of the treatment however needs to be carried out by a qualified medical practitioner

14. Can Crespine Gel be ordered for delivery abroad?

We (netHEAVEN GmbH (Inc.) are the exclusive distributors for Germany and Austria, as well as for the following countries:

Andorra, Armenia, Australia, Belgium, Denmark, Estonia, Finland, France, Republic of Ireland, Iceland, Kirgizstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, New Zealand, the Netherlands, Poland, Slovakia, Tadzhikistan, Turkmenistan, Hungary, Uzbekistan, the United Kingdom and Belarus.

We can only ship to an address in one of to the foregoing countries.